At 3PB, our aim is to give you a good service at all times. However, if you have a complaint about an aspect of the service that you have received, you should let us know as soon as possible and we will do our best to put things right. You can make your complaint directly with us rather than involving your solicitor.

We are fully committed to ensuring that all users of the complaints procedure are treated fairly, with respect and without discrimination based on race, gender, sexual orientation, disability, age, religion or belief.

Please click here to access the complaints form and submit it to [email protected] for the attention of James Thornton.

Or complete the online version here.

If you are dissatisfied with the outcome of your complaint, you may contact the Legal Ombudsman.  Please be aware that the Legal Ombudsman advise that Chambers should be given the opportunity to investigate and respond to the complaint before it is referred them.  Their contact details are:

The Legal Ombudsman
PO Box 6806

Tel: 0300 555 0333

Alternatively you will find their website at:

The Legal Ombudsman's decision data can be found here.